Contact Directory
Comprehensive contact information organized by department and service area. Find the right person for student support, academic processes, and administrative needs.
Payments
4 contacts availablePayment extensions / Refunds / Fees
Internal
Contact: Enrolment TL or Senior SSC → Partner Support Coordinator → SMUO Head of Online
Escalation Contact
Iona Blandford - iona.blandford@higherpartners.co.uk
Invoices
Internal
Contact: Finance Team
Escalation Contact
Iona Blandford - iona.blandford@higherpartners.co.uk
Password resets for payment platform
Internal
Contact: Enrolment TL or Senior SSC
Escalation Contact
Iona Blandford - iona.blandford@higherpartners.co.uk
Receipts of previous payments
Internal
Contact: Student Dashboard
Enrolment
2 contacts availableGeneral Enrolment Support
Internal
Contact: Enrolment Team Lead
Enrolment Technical Issues
Internal
Contact: Senior Student Success Coordinator
Academic Processes
4 contacts availableAssessment Support
Internal
Contact: Academic Support Team
Module Information
Internal
Contact: Module Coordinator
Programme Changes
Internal
Contact: Programme Administrator
Academic Records
Internal
Contact: Academic Registry
Academic Support
9 contacts availableLearning Support
Internal
Contact: Learning Support Specialist
Disability Support
Internal
Contact: Disability Support Team
Mental Health Support
Internal
Contact: Wellbeing Team
Student Support
4 contacts availableGeneral Student Support
Internal
Contact: Student Success Team
Career Services
Internal
Contact: Career Development Team
International Student Support
Internal
Contact: International Student Office
Emergency Support
Internal
Contact: Emergency Support Hotline