Symfony Profiler

[
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]

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    "pause_handler" => Closure(float $duration) {#677
      class: "Symfony\Component\HttpClient\Response\CurlResponse"
      use: {
        $ch: CurlHandle {#667 …}
        $multi: Symfony\Component\HttpClient\Internal\CurlClientState {#230 …}
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      *   Trying 86.48.17.154:443...\n
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      * ALPN, offering h2\n
      * ALPN, offering http/1.1\n
      *  CAfile: /etc/ssl/certs/ca-certificates.crt\n
      *  CApath: /etc/ssl/certs\n
      * SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384\n
      * ALPN, server accepted to use h2\n
      * Server certificate:\n
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      *  expire date: May  7 21:27:04 2026 GMT\n
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      *  issuer: C=US; O=Let's Encrypt; CN=R13\n
      *  SSL certificate verify ok.\n
      * Using HTTP2, server supports multiplexing\n
      * Connection state changed (HTTP/2 confirmed)\n
      * Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0\n
      * Using Stream ID: 1 (easy handle 0x557a96e00f40)\n
      > GET /api/sections HTTP/2\r\n
      Host: rewi-cms.iridian.co\r\n
      x-tenant-id: 1\r\n
      accept: */*\r\n
      user-agent: Symfony HttpClient (Curl)\r\n
      accept-encoding: gzip\r\n
      \r\n
      * old SSL session ID is stale, removing\n
      * Connection state changed (MAX_CONCURRENT_STREAMS == 128)!\n
      < HTTP/2 200 \r\n
      < server: nginx\r\n
      < date: Mon, 16 Feb 2026 17:05:41 GMT\r\n
      < content-type: application/json\r\n
      < x-powered-by: PHP/8.4.18\r\n
      < cache-control: private, must-revalidate\r\n
      < pragma: no-cache\r\n
      < expires: -1\r\n
      < x-robots-tag: noindex\r\n
      < x-powered-by: PleskLin\r\n
      < \r\n
      """
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    "server: nginx"
    "date: Mon, 16 Feb 2026 17:05:41 GMT"
    "content-type: application/json"
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    "x-robots-tag: noindex"
    "x-powered-by: PleskLin"
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      "title" => "Quick Access"
      "description" => "Essential tools and frequently accessed information for efficient student support"
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      "isActive" => true
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      "isActive" => true
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[
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[
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    "pause_handler" => Closure(float $duration) {#654
      class: "Symfony\Component\HttpClient\Response\CurlResponse"
      use: {
        $ch: CurlHandle {#653 …}
        $multi: Symfony\Component\HttpClient\Internal\CurlClientState {#230 …}
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    "debug" => """
      * Found bundle for host rewi-cms.iridian.co: 0x557a96ada7e0 [can multiplex]\n
      * Re-using existing connection! (#0) with host rewi-cms.iridian.co\n
      * Connected to rewi-cms.iridian.co (86.48.17.154) port 443 (#0)\n
      * Using Stream ID: 3 (easy handle 0x557a96ad5c50)\n
      > GET /api/sections/quick-access?includeContentBlocks=true HTTP/2\r\n
      Host: rewi-cms.iridian.co\r\n
      x-tenant-id: 1\r\n
      accept: */*\r\n
      user-agent: Symfony HttpClient (Curl)\r\n
      accept-encoding: gzip\r\n
      \r\n
      < HTTP/2 200 \r\n
      < server: nginx\r\n
      < date: Mon, 16 Feb 2026 17:05:41 GMT\r\n
      < content-type: application/json\r\n
      < x-powered-by: PHP/8.4.18\r\n
      < cache-control: private, must-revalidate\r\n
      < pragma: no-cache\r\n
      < expires: -1\r\n
      < x-robots-tag: noindex\r\n
      < x-powered-by: PleskLin\r\n
      < \r\n
      """
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  "response_headers" => [
    "HTTP/2 200 "
    "server: nginx"
    "date: Mon, 16 Feb 2026 17:05:41 GMT"
    "content-type: application/json"
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    "pragma: no-cache"
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      "description" => "Essential tools and frequently accessed information for efficient student support"
      "color" => "teal"
      "icon" => "home"
      "sortOrder" => 1
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        "type" => "card"
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          "subtitle" => "Contact Directory"
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          "body" => null
          "locale" => "en-GB"
          "updatedAt" => "2026-01-29T19:07:30+00:00"
          "contentBlocks" => [
            [
              "id" => 111
              "kind" => "category"
              "sortOrder" => 1
              "parentId" => null
              "title" => "Payments"
              "data" => [
                "title" => "Payments"
                "id" => "payments"
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                "iconColor" => "payments"
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            ]
            [
              "id" => 112
              "kind" => "card"
              "sortOrder" => 1
              "parentId" => 111
              "title" => "Payment extensions / Refunds / Fees"
              "data" => [
                "title" => "Payment extensions / Refunds / Fees"
                "content" => "<div><br></div><ul><li><strong>CONTACT</strong></li></ul><div><br></div><div><strong>Enrolment TL or Senior SSC -&gt; Partner Support Coordinator -&gt; SMUO Head of Online&nbsp;<br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a>&nbsp; &nbsp;<strong>&nbsp;</strong></div><div><br></div>"
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            ]
            [
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              "kind" => "card"
              "sortOrder" => 1
              "parentId" => 117
              "title" => "Certificates / Exit awards / Graduation"
              "data" => [
                "title" => "Certificates / Exit awards / Graduation"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Registry Services</strong> <strong><br></strong><a href="mailto:registryservices@stmarys.ac.uk">registryservices@stmarys.ac.uk</a>&nbsp; &nbsp;&nbsp;<strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
            [
              "id" => 129
              "kind" => "card"
              "sortOrder" => 1
              "parentId" => 128
              "title" => "Academic advisers / Academic writing / skills"
              "data" => [
                "title" => "Academic advisers / Academic writing / skills"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Complete a "Student Success Form" through The Hub Online</strong> <strong><br></strong><a href="https://stmarys.topdesk.net/">https://stmarys.topdesk.net/</a> &nbsp;<br><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
            [
              "id" => 134
              "kind" => "card"
              "sortOrder" => 1
              "parentId" => 133
              "title" => "General IT query / MFA IT help"
              "data" => [
                "title" => "General IT query / MFA IT help"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Ask for help via The Hub Online - IT support team solely for MFA app&nbsp;</strong></div><div><a href="https://stmarys.topdesk.net/">https://stmarys.topdesk.net/</a> - <a href="mailto:helpdesk@stmarys.ac.uk">helpdesk@stmarys.ac.uk</a>.&nbsp;</div><div>&nbsp;&nbsp;</div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
            [
              "id" => 113
              "kind" => "card"
              "sortOrder" => 2
              "parentId" => 111
              "title" => "Invoices"
              "data" => [
                "title" => "Invoices"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>SMUO Head of Online <br></strong><a href="mailto:simon.finley@stmarys.ac.uk">simon.finley@stmarys.ac.uk</a><strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;<br><br></div>"
              ]
            ]
            [
              "id" => 117
              "kind" => "category"
              "sortOrder" => 2
              "parentId" => null
              "title" => "Academic Processes"
              "data" => [
                "title" => "Academic Processes"
                "id" => "academic-processes"
                "icon" => "book-open"
                "iconColor" => "academic"
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            ]
            [
              "id" => 119
              "kind" => "card"
              "sortOrder" => 2
              "parentId" => 117
              "title" => "Resits / Transcripts of grades"
              "data" => [
                "title" => "Resits / Transcripts of grades"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Registry Services<br></strong><a href="mailto:exams@stmarys.ac.uk">exams@stmarys.ac.uk</a>&nbsp; <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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            [
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              "kind" => "card"
              "sortOrder" => 2
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              "title" => "Library services"
              "data" => [
                "title" => "Library services"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Library</strong> <strong><br></strong><a href="mailto:library@stmarys.ac.uk">library@stmarys.ac.uk</a>&nbsp; &nbsp;<br><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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              "title" => "Canvas access issue / Missing modules"
              "data" => [
                "title" => "Canvas access issue / Missing modules"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Enrolment TL or Senior SSC&nbsp;</strong></div><div>As applicable &nbsp;</div><div>&nbsp;&nbsp;</div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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            [
              "id" => 114
              "kind" => "card"
              "sortOrder" => 3
              "parentId" => 111
              "title" => "Password resets for payment platform"
              "data" => [
                "title" => "Password resets for payment platform"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Enrolment TL or Senior SSC</strong> <strong><br></strong><a href="mailto:StudentLoans@stmarys.ac.uk">StudentLoans@stmarys.ac.uk</a>&nbsp; <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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            [
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              "kind" => "card"
              "sortOrder" => 3
              "parentId" => 117
              "title" => "Formal documents (e.g. confirmation of enrolment)"
              "data" => [
                "title" => "Formal documents (e.g. confirmation of enrolment)"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Registry Services<br></strong><a href="mailto:registryservices@stmarys.ac.uk">registryservices@stmarys.ac.uk</a>&nbsp; &nbsp; <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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            ]
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              "id" => 128
              "kind" => "category"
              "sortOrder" => 3
              "parentId" => null
              "title" => "Support"
              "data" => [
                "title" => "Support"
                "id" => "support"
                "icon" => "settings"
                "iconColor" => "support"
              ]
            ]
            [
              "id" => 131
              "kind" => "card"
              "sortOrder" => 3
              "parentId" => 128
              "title" => "Disability services / Student Wellbeing / Mental Health Support etc"
              "data" => [
                "title" => "Disability services / Student Wellbeing / Mental Health Support etc"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Wellbeing Service</strong> <strong><br></strong><a href="mailto:wellbeing@stmarys.ac.uk">wellbeing@stmarys.ac.uk</a>&nbsp; &nbsp;&nbsp;<br><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;<br><br></div>"
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            ]
            [
              "id" => 136
              "kind" => "card"
              "sortOrder" => 3
              "parentId" => 133
              "title" => "Academic software issues (e.g. Canvas software bugs, glitches)"
              "data" => [
                "title" => "Academic software issues (e.g. Canvas software bugs, glitches)"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Ask for help via The Hub Online &nbsp;</strong></div><div><a href="https://stmarys.topdesk.net/">https://stmarys.topdesk.net/</a> &nbsp;</div><div>&nbsp;&nbsp;</div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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              "id" => 115
              "kind" => "card"
              "sortOrder" => 4
              "parentId" => 111
              "title" => "Enrolment issues"
              "data" => [
                "title" => "Enrolment issues"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Registry Services</strong> <strong><br></strong><a href="mailto:registryservices@stmarys.ac.uk">registryservices@stmarys.ac.uk</a>&nbsp; &nbsp; &nbsp;<strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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            ]
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              "kind" => "card"
              "sortOrder" => 4
              "parentId" => 117
              "title" => "Extensions / ECs / Study Breaks / LOA"
              "data" => [
                "title" => "Extensions / ECs / Study Breaks / LOA"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>The Hub Online/ Student Success Co-ordinator then The Hub Online&nbsp; </strong> <strong><br></strong><a href="https://stmarys.topdesk.net/">https://stmarys.topdesk.net/</a>&nbsp; <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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            ]
            [
              "id" => 132
              "kind" => "card"
              "sortOrder" => 4
              "parentId" => 128
              "title" => "Student Representatives / Union /"
              "data" => [
                "title" => "Student Representatives / Union /"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>St Mary's University Students' Union</strong> <strong><br></strong><a href="mailto:smsu@stmarys.ac.uk">smsu@stmarys.ac.uk</a>&nbsp; &nbsp;&nbsp;<br><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
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              "kind" => "category"
              "sortOrder" => 4
              "parentId" => null
              "title" => "Tech Support"
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                "title" => "Tech Support"
                "id" => "tech-support"
                "icon" => "it-soport"
                "iconColor" => "student"
              ]
            ]
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              "id" => 137
              "kind" => "card"
              "sortOrder" => 4
              "parentId" => 133
              "title" => "EC submission problems"
              "data" => [
                "title" => "EC submission problems"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Programme Director&nbsp;</strong></div><div>Info located on Canvas&nbsp;</div><div>&nbsp;&nbsp;</div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
            [
              "id" => 116
              "kind" => "card"
              "sortOrder" => 5
              "parentId" => 111
              "title" => "List/receipts of previous payments"
              "data" => [
                "title" => "List/receipts of previous payments"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Downloaded from Student Dashboard </strong>&nbsp;<strong><br></strong><a href="https://online.stmarys.ac.uk/">https://online.stmarys.ac.uk</a>&nbsp;&nbsp; <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
            [
              "id" => 122
              "kind" => "card"
              "sortOrder" => 5
              "parentId" => 117
              "title" => "Assessment feedback   / Module feedback"
              "data" => [
                "title" => "Assessment feedback   / Module feedback"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Information on Canvas&nbsp; <br></strong> <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
            [
              "id" => 125
              "kind" => "card"
              "sortOrder" => 6
              "parentId" => 117
              "title" => "Change of programme or study status"
              "data" => [
                "title" => "Change of programme or study status"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Registry Services</strong> <strong><br></strong><a href="mailto:registryservices@stmarys.ac.uk%E2%80%AF">registryservices@stmarys.ac.uk</a>, <a href="mailto:StatusChange@stmarys.ac.uk">StatusChange@stmarys.ac.uk</a>&nbsp;</div><div><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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            [
              "id" => 124
              "kind" => "card"
              "sortOrder" => 7
              "parentId" => 117
              "title" => "Programme leads, module leads, module tutors / Tutor Unresponsive"
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                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Details found via Canvas - Student to email Programme Lead&nbsp; </strong> <strong><br></strong>Programme leads; MBA - <a href="mailto:marios.konstantinidis@stmarys.ac.uk">marios.konstantinidis@stmarys.ac.uk</a></div><div>Comp Sci - <a href="mailto:prins.butt@stmarys.ac.uk">prins.butt@stmarys.ac.uk</a><strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
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              "id" => 123
              "kind" => "card"
              "sortOrder" => 8
              "parentId" => 117
              "title" => "Academic appeals  / Complaints"
              "data" => [
                "title" => "Academic appeals  / Complaints"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Conduct, complaints and appeals</strong> <strong><br></strong><a href="mailto:academicappeals@stmarys.ac.uk">academicappeals@stmarys.ac.uk</a>, <a href="mailto:academic.misconduct@stmarys.ac.uk">academic.misconduct@stmarys.ac.uk</a>, <a href="mailto:complaints@stmarys.ac.uk">complaints@stmarys.ac.uk</a>&nbsp; &nbsp;<br><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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              "kind" => "card"
              "sortOrder" => 9
              "parentId" => 117
              "title" => "RPL"
              "data" => [
                "title" => "RPL"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Enrolment TL or Senior SSC -&gt; Partner Support Coordinator -&gt; Programme Director</strong> <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
              ]
            ]
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              "kind" => "card"
              "sortOrder" => 10
              "parentId" => 117
              "title" => "Withdrawals"
              "data" => [
                "title" => "Withdrawals"
                "content" => "<div><br></div><ul><li><strong>CONTACT&nbsp;</strong></li></ul><div><br></div><div><strong>Student Success Co-ordinator then applying for Withdrawal via eVision</strong> <strong><br></strong><a href="https://evision.stmarys.ac.uk/urd/sits.urd/run/SIW_LGN">https://evision.stmarys.ac.uk/urd/sits.urd/run/SIW_LGN</a>&nbsp; <strong><br></strong><br></div><ul><li><strong>ESCALATION CONTACT</strong></li></ul><div><br></div><div>Partner Support Coordinator <a href="mailto:iona.blandford@higheredpartners.co.uk">iona.blandford@higheredpartners.co.uk</a> &nbsp;</div><div><br></div>"
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        "type" => "card"
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        "isPublished" => true
        "activeVersion" => [
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          "version" => 1
          "title" => "Dates & Enrolment Checks"
          "subtitle" => "Dates & Enrolment Checks"
          "summary" => null
          "body" => null
          "locale" => "en-GB"
          "updatedAt" => "2026-01-20T16:56:01+00:00"
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              "kind" => "grid"
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                "columns" => [
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                    "SMUO-29-Apr-2024 "
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                    "March 2025 "
                    "SMUO-03-Mar-2025 "
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              ]
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            [
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              "kind" => "grid"
              "sortOrder" => 1
              "parentId" => 168
              "title" => "student has enrolled 1"
              "data" => [
                "title" => "student has enrolled 1"
                "columns" => 1
              ]
            ]
            [
              "id" => 170
              "kind" => "grid_cell"
              "sortOrder" => 1
              "parentId" => 169
              "title" => "Click their programme enrolment"
              "data" => [
                "title" => "Click their programme enrolment"
                "span" => 2
                "icon" => "user"
                "iconColor" => "blue"
              ]
            ]
            [
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              "kind" => "rich_text"
              "sortOrder" => 1
              "parentId" => 170
              "data" => [
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                  <p><strong>Step 1</strong></p>\n
                  \n
                  <p>Navigate to the student&#39;s programme enrolment section to begin the verification process.</p>
                  """
              ]
            ]
            [
              "id" => 173
              "kind" => "grid_cell"
              "sortOrder" => 1
              "parentId" => 172
              "title" => "Check the module connection states 'registered'"
              "data" => [
                "title" => "Check the module connection states 'registered'"
                "span" => 2
                "icon" => "clipboard-check"
                "iconColor" => "green"
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            ]
            [
              "id" => 174
              "kind" => "rich_text"
              "sortOrder" => 1
              "parentId" => 173
              "data" => [
                "content" => """
                  <p><strong>Step 2</strong></p>\n
                  \n
                  <p>Verify that all required modules show a &quot;registered&quot; status in the system.</p>
                  """
              ]
            ]
            [
              "id" => 176
              "kind" => "grid_cell"
              "sortOrder" => 1
              "parentId" => 175
              "title" => "Status will show as 'current' if the student has access to the module on Canvas"
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                "span" => 2
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                "iconColor" => "purple"
              ]
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            [
              "id" => 177
              "kind" => "rich_text"
              "sortOrder" => 1
              "parentId" => 176
              "data" => [
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                  <p><strong>Step 3</strong></p>\n
                  \n
                  <p>Confirm Canvas access by checking the module status displays as &quot;current&quot;.</p>
                  """
              ]
            ]
            [
              "id" => 179
              "kind" => "grid_cell"
              "sortOrder" => 1
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              "title" => "Enrolment status = 'Active' means they have successfully enrolled"
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                "span" => 2
                "icon" => "check-circle"
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            [
              "id" => 180
              "kind" => "rich_text"
              "sortOrder" => 1
              "parentId" => 179
              "data" => [
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                  <p>Provisional : means they have not completed a step of enrolment&nbsp;</p>
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            ]
            [
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              "id" => 167
              "kind" => "card"
              "sortOrder" => 2
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              "title" => "To add"
              "data" => [
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                  <ul>\n
                  \t<li>\n
                  \t<p>Extenuating circumstances&nbsp;</p>\n
                  \t</li>\n
                  \t<li>\n
                  \t<p>Summer/winter dates&nbsp;</p>\n
                  \t</li>\n
                  \t<li>\n
                  \t<p>Results to be published&nbsp;</p>\n
                  \t</li>\n
                  </ul>
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              "sortOrder" => 2
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              "title" => "student has enrolled 2"
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              "id" => 168
              "kind" => "tab"
              "sortOrder" => 3
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                "description" => "Step-by-step guide to verify student enrollment completion"
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              "id" => 175
              "kind" => "grid"
              "sortOrder" => 3
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                "content" => "<div>Can you please email Student Loans <a href="mailto:StudentLoans@stmarys.ac.uk">StudentLoans@stmarys.ac.uk</a> as they are the department to confirm student’s attendance.&nbsp;</div>"
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              "title" => "Need Additional Support?"
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                "iconColor" => "blue"
                "content" => """
                  <div>If students need further assistance with any of these tools or platforms, direct them to the appropriate support channels or escalate to the relevant department.<br />\n
                  &nbsp;</div>\n
                  \n
                  <div><strong>Canvas Support:</strong><br />\n
                  IT Help Desk<br />\n
                  &nbsp;</div>\n
                  \n
                  <div><strong>Student Finance:</strong><br />\n
                  Student Loans Department</div>
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          "version" => 1
          "title" => "Carousel Guides"
          "subtitle" => "Carousel Guides"
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          "locale" => "en-GB"
          "updatedAt" => "2026-01-20T16:57:12+00:00"
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          "summary" => "<div>Study Break Policy:<br><a href="https://higheredpartners.sharepoint.com/:w:/r/sites/LeadershipNew/Shared%20Documents/PS%20-%20St%20Mary%27s/Policies%20and%20Processes/smu-online-break-in-study-policy-november-2023%20v2.docx?d=wde1a02e2a4174e20add9aec101be4ad3&amp;csf=1&amp;web=1&amp;e=q6Ai7T">smu-online-break-in-study-policy-november-2023 v2.docx</a></div>"
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                  \t<li>Student emails SSC and Programme Leader in writing; they understand these implications and are willing to accept extension of their study break.</li>\n
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                  \t<li>SMUO Student Services department will meet with the student to ensure that they are aware of the implications of taking a leave of absence.</li>\n
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                  \t<p>Adoption or birth certificates\u{202F}&nbsp;</p>\n
                  \t</li>\n
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                  \t<p>Death certificates\u{202F}&nbsp;</p>\n
                  \t</li>\n
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                  \t<p>Divorce decrees\u{202F}&nbsp;</p>\n
                  \t</li>\n
                  \t<li>\n
                  \t<p>Contract of employment\u{202F}&nbsp;</p>\n
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                    Cannot be taken once a module has commenced.&nbsp;</div><div><br></div><div><strong>Maximum:</strong> Two study breaks in a row. If they need more than 16 weeks off, they will need to apply for Leave of Absence. Maximum programme duration is 4 years, so     \r\n
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                "subtitle" => "Study Breaks"
                "content" => "<ul><li>Student to inform SSC. &nbsp;</li><li>Maximum of two study breaks in a row. If they need more than 16 weeks off, they will need to apply for Leave of Absence.&nbsp;</li><li>Maximum programme duration is 4 years, so Study Breaks will not be approved if they extend the programme beyond that point.&nbsp;</li><li>If they do not return for the following module, they will be asked to submit an LOA request, or be at risk of Forced Withdrawal from the course.&nbsp;</li><li>If they have already paid and registered on the module, they will need to apply for either Extenuating Circumstances or LOA (if after the refund window has closed, student will not be refunded the module fee, and will need to pay again next time the module comes round).&nbsp;</li><li>If the student has failed 2 modules in a row and is yet to resubmit a failed assignment, they will be put on an "Imposed Study Break" by the university (this will continue until they have successfully submitted and passed the resubmission).&nbsp;</li></ul>"
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                "content" => """
                  <ul>\n
                  \t<li>Student will need to submit request via Online Student Portal including supporting evidence.&nbsp;</li>\n
                  \t<li>Maximum of 12 months.&nbsp;</li>\n
                  \t<li>If requested after the refund period, any assignments not sat so far in the module will need to be resubmitted upon return&#39;s resubmission date and capped at 50% (unless approved as Extenuating Circumstances).&nbsp;</li>\n
                  \t<li>Only one LOA per student during the extent of the programme.&nbsp;</li>\n
                  \t<li>If LOA request has been rejected by the university, the student has 5 days from receiving the rejection email to submit an appeal. A response will be provided by the university within 10 days of receiving the appeal.&nbsp;</li>\n
                  \t<li>A student wanting to return from a LOA that they took for medical reasons will need to provide medical evidence supporting their ability to return to study (e.g. doctor&#39;s note of approval).&nbsp;</li>\n
                  \t<li>Students returning from non-medical LOA will be contacted by university 2-months prior to the return, and will also need to provide evidence that they meet the requirements agreed. If they can&#39;t, they will be asked to submit a further LOA application.&nbsp;</li>\n
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                  <p>If student wants to withdraw, the SSC should:</p>\n
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                  \t<li>On My Details page, select Request a Change to my Enrolment.&nbsp;</li>\n
                  \t<li>After that, select Change of Courses.&nbsp;</li>\n
                  \t<li>Fill in all necessary fields and submit.&nbsp;</li>\n
                  </ul>\n
                  \n
                  <div>The system will send us a notification once the student has submitted the request. We will then seek Course Lead&#39;s approval and process the record.&nbsp;</div>\n
                  \n
                  <div>&nbsp;<br />\n
                  &nbsp;</div>\n
                  \n
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                  <div>The above steps do not apply for MBA due to the system&#39;s set up. MBA students need to write directly to <a href="mailto:StatusChange@stmarys.ac.uk">StatusChange@stmarys.ac.uk</a> to make the request, we will pick up and process from there.&nbsp;<br />\n
                  <br />\n
                  SMUO do not do deferrals, they have to withdraw and reapply &nbsp;</div>
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              ]
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              "kind" => "tabs"
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              "title" => "Withdrawals"
              "description" => "Process and considerations for student withdrawal from programmes"
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                "icon" => "arrow-right"
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              "kind" => "grid"
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              "title" => "How to transfer"
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              "kind" => "grid_cell"
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              "parentId" => 199
              "title" => "Standard SMUO Courses"
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              "kind" => "rich_text"
              "sortOrder" => 1
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              "data" => [
                "content" => "<p>For students on any SMUO course except MBA, they can request for a pathway change online by following the steps below:</p>"
              ]
            ]
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              "id" => 203
              "kind" => "rich_text"
              "sortOrder" => 1
              "parentId" => 201
              "data" => [
                "content" => "<p>Different process applies for MBA students due to system setup</p>"
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              "kind" => "rich_text"
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              "data" => [
                "content" => """
                  <ol>\n
                  \t<li>\n
                  \t<p>Log into the&nbsp;<a href="https://evision.stmarys.ac.uk/urd/sits.urd/run/siw_lgn" rel="noreferrer noopener" target="_blank">student portal e:Vision</a>.&nbsp;</p>\n
                  \t</li>\n
                  \t<li>\n
                  \t<p>On My Details page, select Request a Change to my Enrolment.&nbsp;</p>\n
                  \t</li>\n
                  \t<li>\n
                  \t<p>After that, select Change of Courses.&nbsp;</p>\n
                  \t</li>\n
                  \t<li>\n
                  \t<p>Fill in all necessary fields and submit.&nbsp;</p>\n
                  \t</li>\n
                  \t<li>\n
                  \t<p>The system will send us a notification once the student has submitted the request. We will then seek Course Lead&#39;s approval and process the record.&nbsp;</p>\n
                  \t</li>\n
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              "data" => [
                "content" => "<p>The above steps do not apply for MBA due to the system&#39;s set up. MBA students need to write directly to&nbsp;<a href="mailto:StatusChange@stmarys.ac.uk" rel="noreferrer noopener" target="_blank">StatusChange@stmarys.ac.uk</a>&nbsp;to make the request, we will pick up and process from there.&nbsp;</p>"
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                  <p>They will log on and add the module to their basket&nbsp;&nbsp;</p>\n
                  \n
                  <p>&nbsp;</p>\n
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                "content" => "<p>How financial support decisions affect academic progression and programme completion:</p>"
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              "title" => "Sponsorship Overview"
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                "title" => "Sponsorship Overview"
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                "content" => "<div>St Mary&#39;s Sponsorship update from PS Please see attached the St Mary&rsquo;s &lsquo;Sponsorship Confirmation Form&rsquo; for Academic Year 2023/24.&nbsp;</div>"
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                "content" => "<div>10% will be applied &ndash; if a student states this has not been applied then contact Hannah (senior ssc) to raise a ticket&nbsp;</div>"
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                  \n
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                  \t<li>Student/Sponsor notify Fees Office that payment has been made&nbsp;</li>\n
                  \t<li>I (Iona) will confirm with IT and HEP Finance&nbsp;</li>\n
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                  <div>Please can this form be shared with relevant students? They can be made aware that these will be the steps&nbsp;</div>\n
                  \n
                  <div>&nbsp;</div>\n
                  \n
                  <ol>\n
                  \t<li>Please share form with Sponsor&nbsp;</li>\n
                  \t<li>Sponsor must complete form and send to <a href="mailto:feesoffice@stmarys.ac.uk">feesoffice@stmarys.ac.uk</a>&nbsp;</li>\n
                  \t<li>Once we receive confirmation form has been completed, we will register student onto their first module and they will be able to enrol a few days later&nbsp;</li>\n
                  \t<li>St Mary&rsquo;s will raise an invoice to Sponsor&nbsp;</li>\n
                  \t<li>Please can student/sponsor inform Fees Office once payment has been made&nbsp;</li>\n
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                  \n
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                  \n
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                  \n
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                  \n
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                  <div>[icon:circle color=&quot;#F97316&quot;] It should be noted that students are liable to pay the full cost in advance of each module starting. Access to learning materials will be granted to students once payment of tuition fees has been made in full. &nbsp;</div>\n
                  \n
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                  <div>[icon:info color=&quot;#3B82F6&quot;] The University grants an 11-day &lsquo;cooling off&rsquo; period from the start date of the module (14 days after the payment deadline) to withdraw from your studies. Students will receive a full refund of the tuition fees paid for that module. After this time period no refund will be made. All refunds will be returned to the original payment source.&nbsp;</div>
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                  <p>[icon:external-link color=&quot;#EF4444&quot;] Location: Student Services Centre, J Building, 2nd Floor&nbsp;</p>\n
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                  \n
                  <p><strong>Counselling form:&nbsp;</strong><a href="https://stmary-advocate.symplicity.com/care_report/index.php/pid979385?">https://stmary-advocate.symplicity.com/care_report/index.php/pid979385?</a>&nbsp;</p>
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                  <div>&nbsp;</div>\n
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                  <p>I hope this email finds you well.&nbsp;</p>\n
                  \n
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                  <p>I understand that managing both wellbeing and academic commitments can be challenging at times. It&#39;s commendable that you&#39;re taking steps to get back on track. &nbsp;</p>\n
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                  <p>Therefore, SMUO students will not be able to borrow books etc. from the Library.&nbsp;&nbsp;&nbsp;</p>\n
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                  <p>Students cannot borrow books from the self-service machines without an ID card.&nbsp;</p>\n
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                  <p>We will need to amend the feed of students from SITS to Alma to segregate SMUO students into a different User Group so that Library staff will be able to identify SMUO students should they try to borrow a book via a member of the library/hub staff.&nbsp;</p>
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              "description" => "Recognition of prior learning procedures and credit transfer information"
              "data" => [
                "title" => "RPL (Recognition of Prior Learning)"
                "id" => "rpl-recognition-of-prior-learning"
                "icon" => "credit-recogniton"
                "description" => "Recognition of prior learning procedures and credit transfer information"
              ]
            ]
            [
              "id" => 307
              "kind" => "grid"
              "sortOrder" => 1
              "parentId" => 306
              "title" => "Study Break Policy Document"
              "data" => [
                "title" => "Study Break Policy Document"
                "columns" => 1
              ]
            ]
            [
              "id" => 308
              "kind" => "grid_cell"
              "sortOrder" => 1
              "parentId" => 307
              "title" => "Study Break Policy Document"
              "data" => [
                "title" => "Study Break Policy Document"
                "icon" => "file-text"
                "iconColor" => "blue"
              ]
            ]
            [
              "id" => 309
              "kind" => "links"
              "sortOrder" => 1
              "parentId" => 308
              "data" => [
                "links" => [
                  [
                    "label" => "Link to Study Break Policy document on SharePoint:"
                    "url" => "   smu-online-module-drop-policy-november-2023 v3 (Not yet applicable to MBA).docx "
                    "icon" => "external-link"
                  ]
                ]
              ]
            ]
            [
              "id" => 313
              "kind" => "grid_cell"
              "sortOrder" => 1
              "parentId" => 312
              "title" => "Module Swap Process"
              "data" => [
                "title" => "Module Swap Process"
                "icon" => "refresh-ccw"
                "iconColor" => "green"
              ]
            ]
            [
              "id" => 314
              "kind" => "rich_text"
              "sortOrder" => 1
              "parentId" => 313
              "data" => [
                "content" => """
                  <p><strong>Changing programme specialism modules requirements and procedures:</strong></p>\n
                  \n
                  <p>&nbsp;</p>\n
                  \n
                  <ol>\n
                  \t<li>Changing programme specialism modules needs to be requested as a &quot;Module Swap&quot;.</li>\n
                  \t<li>This must be requested no later than Thursday of the 1st week of that specific specialism module.</li>\n
                  \t<li>Requests need to be sent to the Registry Services by the student&nbsp; via email to:&nbsp;</li>\n
                  </ol>
                  """
              ]
            ]
            [
              "id" => 72
              "kind" => "grid"
              "sortOrder" => 1
              "parentId" => 305
              "title" => "(RPL) Info"
              "data" => [
                "title" => "(RPL) Info"
                "columns" => 1
              ]
            ]
            [
              "id" => 73
              "kind" => "grid_cell"
              "sortOrder" => 1
              "parentId" => 72
              "title" => "St Mary's Request for Prior Learning (RPL) Info"
              "data" => [
                "title" => "St Mary's Request for Prior Learning (RPL) Info"
                "icon" => "credit-recogniton"
                "iconColor" => "blue"
              ]
            ]
            [
              "id" => 74
              "kind" => "links"
              "sortOrder" => 1
              "parentId" => 73
              "title" => "Credit Transfer Procedure"
              "data" => [
                "title" => "Credit Transfer Procedure"
                "content" => """
                  <div><a href="https://www.stmarys.ac.uk/policies/credit-transfer-procedure.aspx">https://www.stmarys.ac.uk/policies/credit-transfer-procedure.aspx</a><br />\n
                  &nbsp;</div>
                  """
                "links" => [
                  [
                    "label" => "Credit Transfer Procedure"
                    "url" => "https://www.stmarys.ac.uk/policies/credit-transfer-procedure.aspx"
                    "icon" => "external-link"
                  ]
                ]
              ]
            ]
            [
              "id" => 306
              "kind" => "tab"
              "sortOrder" => 2
              "parentId" => 304
              "title" => "Module Swap (Changing Specialism)"
              "description" => "Module swap procedures and changing programme specialism processes"
              "data" => [
                "title" => "Module Swap (Changing Specialism)"
                "id" => "module-swap-changing-specialism"
                "icon" => "refresh-ccw"
                "description" => "Module swap procedures and changing programme specialism processes"
                "iconColor" => "green"
              ]
            ]
            [
              "id" => 310
              "kind" => "card"
              "sortOrder" => 2
              "parentId" => 308
              "data" => [
                "tags" => [
                  "purple"
                ]
                "content" => "<p><strong>Module Drop Policy:&nbsp;</strong>Link to Study Break Policy document on SharePoint for module drop procedures.</p>"
              ]
            ]
            [
              "id" => 312
              "kind" => "grid"
              "sortOrder" => 2
              "parentId" => 306
              "title" => "Module Swap Process"
              "data" => [
                "title" => "Module Swap Process"
                "columns" => 1
              ]
            ]
            [
              "id" => 315
              "kind" => "card"
              "sortOrder" => 2
              "parentId" => 313
              "data" => [
                "tags" => [
                  "green"
                ]
                "content" => "<p><a href="mailto:StatusChange@stmarys.ac.uk" rel="noreferrer noopener" target="_blank">[icon:mail color=&quot;#22C55E&quot;] StatusChange@stmarys.ac.uk</a>&nbsp;</p>"
              ]
            ]
            [
              "id" => 75
              "kind" => "card"
              "sortOrder" => 2
              "parentId" => 73
              "data" => [
                "content" => "<div><strong>Important:</strong> Applications must be carried out during the admissions process, it cannot be applied for after commencing the course.</div>"
                "tags" => [
                  "yellow"
                ]
              ]
            ]
            [
              "id" => 76
              "kind" => "card"
              "sortOrder" => 2
              "parentId" => 305
              "title" => "SMUO RPL Policy"
              "data" => [
                "title" => "SMUO RPL Policy"
                "icon" => "credit-recogniton"
                "iconColor" => "blue"
                "content" => """
                  <div><strong>SMUO has confirmed the following RPL policy applies to online students:</strong></div>\n
                  \n
                  <div>&nbsp;</div>\n
                  \n
                  <div>Applicants may apply for admission with advanced standing, having undertaken study or learning elsewhere, or previously at St Mary&#39;s University. The maximum number of credits for which exemption may be given are as follows:<br />\n
                  &nbsp;</div>\n
                  \n
                  <ul>\n
                  \t<li>Up to 90 credits will be considered for exemption.</li>\n
                  </ul>\n
                  \n
                  <div>&nbsp;</div>\n
                  \n
                  <ul>\n
                  \t<li>Credits must have been obtained within the last 5 years.</li>\n
                  </ul>\n
                  \n
                  <div>&nbsp;</div>\n
                  \n
                  <ul>\n
                  \t<li>Credits will not count towards level of award as grades are not transferred, only credits.</li>\n
                  </ul>
                  """
              ]
            ]
            [
              "id" => 77
              "kind" => "card"
              "sortOrder" => 3
              "parentId" => 305
              "title" => "Process"
              "data" => [
                "title" => "Process"
                "content" => """
                  <div><strong>Students must demonstrate clearly that their previous study covers the same material and learning outcomes as the module(s) for which exemption is being applied for.</strong></div>\n
                  \n
                  <div>&nbsp;</div>\n
                  \n
                  <div><strong>There are two key areas to assess:</strong><br />\n
                  &nbsp;</div>\n
                  \n
                  <ol>\n
                  \t<li>Does the previous study provide sufficient credit to cover the requested exemption?</li>\n
                  \t<li>Does the content of the previous study cover the module aims and learning outcomes sufficiently to allow exemption?</li>\n
                  </ol>\n
                  \n
                  <div>&nbsp;</div>\n
                  \n
                  <div><strong>Students will need to provide:</strong><br />\n
                  &nbsp;</div>\n
                  \n
                  <ol>\n
                  \t<li>An official transcript showing the modules and credits gained on their previous course.</li>\n
                  \t<li>A module outline for each of the modules previously passed.</li>\n
                  </ol>
                  """
                "icon" => "credit-recogniton"
                "iconColor" => "green"
              ]
            ]
          ]
        ]
      ]
    ]
  ]
]